Totally free of charge, this service is available in 10 languages: French, English, German, Italian, Spanish, Dutch, Brazilian Portuguese, Romanian, Simplfied and Traditional Chinese, and will soon be available in Russian, Korean and Japanese.
To benefit from this service, customers just need to provide contact details when they book their flight (e-mail, mobile phone number etc). As from 7 days before departure, they will be informed of any changes affecting their trip and other arrangements will be made. Launched one year ago, this service has been highly praised by customers and over 7 million messages have already been sent.
* The innovation prize in the Customer Service category rewards the best actions taken during the year in terms of customer assistance and/or follow-up, CRM, loyalty programs, improving customer experience etc. www.lechotouristique.com/trophees-innovation
Find out more about AF Connect
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Source: Air France