Etihad Airways teams up with leading global concierge service provider Ten Group to serve the needs of guests travelling in “The Residence by Etihad” on-board the airline’s Airbus A380 fleet.
Ten Group will provide a specially trained Etihad Lifestyle Concierge team who will work closely with the airline’s London Savoy-trained Residence by Etihad Butlers.
The Etihad Lifestyle Concierge team will deliver a “highly personalised and discreet experience”, providing access to a range of services including dining reservations, entertainment bookings, special events, destination information and lifestyle services.
Peter Baumgartner, Etihad Airways chief commercial officer said: “With the launch of the Etihad Lifestyle Concierge, in partnership with Ten Group, we are taking luxury airline travel to levels never experienced before.
“Whether it is for a last-minute booking at a top London restaurant, tickets for a Broadway show, or even the purchase of a rare blue diamond, our fully connected fleet will enable us to assist guests staying in the Residence by Etihad with their requirements immediately, 24 hours a day, at 35,000 feet, and with the most professional levels of service.”
Ten Group’s niche is in serving the needs of the affluent in 22 languages from its offices located in major commercial centres around the world, including: New York, San Francisco, Miami, Sao Paulo, Mumbai, Mexico City, Cape Town, London, Brussels, Tokyo, Hong Kong, Singapore, Shanghai, Melbourne and Dubai.