Marriott International is expanding?Mobile Requests, a two-way chat feature on its Mobile Requests app to five additional brands ? JW Marriott Hotels & Resorts, Autograph Collection, Renaissance Hotels and Marriott Executive Apartments.
Originally launched at select Marriott Hotels, Mobile Requests is also now available at Marriott Hotels across the globe and is being rolled-out at Courtyard and Residence Inn properties in Europe, the Middle East, Latin America and Asia.
Mobile Requests is offered exclusively to the nearly 54 million members of Marriott Rewards, enabling them to chat in real time directly with hotel staff to answer questions or request services and amenities starting 72 hours before their arrival, and throughout their stay.
Guests can choose to text in five languages: English, Spanish, Chinese, French and German.
?We know nearly a quarter of our guests ask a question or make a request to hotel staff during their stay,? said George Corbin, senior vice president of digital at Marriott International.
?With Mobile Requests, guests can communicate immediately with their hotel right from their smartphones wherever they are before, during and after their stay, making the Marriott Mobile app experience for next generation travellers seamless, intuitive and fulfilling.”
Marriott expands Mobile Requests
