Ithaca, NY, Restaurants of all types are looking seriously at implementing electronic payments, and customers in all restaurant types will… Read More »Cornell Study Finds Electronic Payments Set to Expand in U.S. Restaurants
A survey of 166 restaurant managers reveals a mixed picture in their use of social media and its impact on… Read More »Social Media Use in the Restaurant Industry: A Work in Progress
Executive Summary: This report provides the validation of a model for Network Exploitation Capability (NEC), which is a newly proposed… Read More »Network Exploitation Capability: Model Validation
Numbering more than 70 million, the market of outbound Chinese travelers is already large and continues to grow. A survey… Read More »Preferences and Attitudes of Chinese Outbound Travelers: The Hotel Industry Welcomes a Growing Market Segment
Executive Summary: This study tests the supposition that different types of restaurants appeal to or attract substantially divergent market segments.… Read More »The Target Market Misapprehension: Lessons from Restaurant Duplication of Purchase Data
Executive Summary: The newly issued 2013 Compendium of the Center for Hospitality Research (CHR) gives summaries of the 30-plus new… Read More »Compendium 2013
Executive Summary: 2012 was a year of change and growth for the Cornell Center for Hospitality Research (CHR), as detailed… Read More »CHR 2012 Annual Report
Executive Summary: A survey of 273 restaurateurs who have offered daily deals presents a mixed picture regarding the deals? success… Read More »Restaurant Daily Deals: The Operator Experience
Executive Summary: Social media has been touted as having an increasingly important role in many aspects of the hospitality industry,… Read More »The Impact of Social Media on Lodging Performance
By Derrick Kim on 22 Oct 2012, 14:30, Cornell University School of Hotel Administration Brand equity and human capital are… Read More »HR Branding: How Human Resources Can Learn from Product and Service Branding to Improve Attraction, Selection, and Retention
By:?Liana Victorino Ph.D., Alexander Bolinger Ph.D., and?Rohit Verma Ph.D.;?Cornell School of Hotel Administration;?17 Oct 2012 Customers in hotels and restaurants… Read More »Service Scripting and Authenticity: Insights for the Hospitality Industry
As hotel companies seek in good faith to determine and report their carbon footprints, often in response to stakeholder requests,… Read More »Determining Materiality in Hotel Carbon Footprinting: What Counts and What Does Not
This study examines how the stock prices of publicly traded hospitality firms respond to quarterly earnings announcements. We find that… Read More »Earnings Announcements in the Hospitality Industry: Do You Hear What I Say?
This report discusses the economic basis and provides a description of a new hotel reservation pricing approach. In addition, the… Read More »Optimizing Hotel Pricing: A New Approach to Hotel Reservations
This report describes a two-year longitudinal study examining the effects on employee turnover of the change in individual and unit… Read More »The Contagion Effect: Understanding the Impact of Changes in Individual and Work-unit Satisfaction on Hospitality Industry Turnover
An analysis of the Ithaca Beer Company demonstrates how the McKinsey-developed 7-S model can be used to assess a company?s… Read More »The Ithaca Beer Company: A Case Study of the Application of the McKinsey 7-S Framework
This paper examines whether stable competitive pricing positions yield better average annual RevPAR growth than do price shifts either upward… Read More »Strategic Revenue Management and the Role of Competitive Price Shifting
The potential uses of flash deals or daily deals have caught the attention of many restaurant and hotel firms, as… Read More »Emerging Marketing Channels in Hospitality: A Global Study of Internet-Enabled Flash Sales and Private Sales
The 2012 Compendium provides a complete record of CHR?s 2011 publications, arranged by topic, as well as summary lists of… Read More »Center for Hospitality Research ? Cornell School of Hotel Administration: Compendium 2012
This is the annual report for 2011 for the Cornell Center for Hospitality Research. The report summarizes the CHR?s activities… Read More »CHR 2011 Annual Report
