Rockville, Maryland – 11 January 2018 – Choice Hotels is making life on the road a little easier and even more… Read More »Choice Hotels teams up with delivery.com to offer delivery services to hotel guests
An inappropriate interjection by Carsten Hennig They sneak up on you almost invisibly: Throughout nearly all hotels there are nasty, little rental… Read More »Attention, hoteliers: rental scammers can hardly be identified in advance!
Washington D.C. – 4 January 2018 – Motel 6 is being sued by Washington state’s attorney general, who accused the… Read More »Motel 6 sued over guest lists
New York – 30 November 2017 – New technology often makes consumers’ lives easier, and over the past decade, smartphones… Read More »Is chat really next in consumer travel tech?
Munich, Germany – 28 November 2017 – Like star chefs or outstanding barkeepers: individual employees in hotels are once again… Read More »Why receptionists, concierges and service staff guarantee strong guest loyalty and bookings – Web profiles gains (again) importance for more direct bookings
Bethesda, Maryland – 29 September 2017 – Marriott International is to improve technical services for guests relations. AI-powered chatbots on… Read More »AI bots latest staff for hotels – How Marriott elevates guest services
An inappropriate interjection by Carsten Hennig In retrospect, many were more fortunate: currently, in the hot summer of 2017, the… Read More »Airbnb swallows the world’s largest hotel chain… A visionary continuation of this hotel’s history: Based on true facts
London – 21 September 2017 – Expedia has launched Collections, a new resource to help travellers find the best hotels for… Read More »Expedia to launch hotel collections – Curated selection for best experiences at beach, for family fun, relaxation, culture & history, shopping and snow
Phoenix, Arizona – 20 September 2017 – For something you have always understood, a survey sometimes has to be performed… Read More »What you always wanted to know about loyalty programs in the hospitality industry
Bethesda, Maryland – 6 September 2017 – Buy 2, get 3 – Marriott is to boost its rewards program with… Read More »Marriott to conquer new Rewards members – with free hotel nights
Gosselies, Belgium – 6 September 2017 – Forget turndowns, room service, or complimentary pillow mints, says a report from Agence… Read More »Hotel rents out fish
New York City – 6 September 2017 – Hotels in the path of totality of the Great American Eclipse had… Read More »Eclipse boost for hotels
Frankfurt, Germany – 28 August 2017 – This month has seen Deutsche Hospitality open up an account with WeChat in… Read More »How to communicate with your Chinese guests – Deutsche Hospitality launches a WeChat presence in China
London – 7 August 2017 – All of us know this: the guest at next door has an insatiable cough,… Read More »Hotel Pain Index 2017: Why is the resort most annoying
Hamburg, Germany – 4 August 2017 – Seven decades back, the bomb burst: An hotelier confessed to enormous manipulations in… Read More »Hotel reviews were yesterday – Now it Is time for personal recommendations
Cologne, Germany – 5 July 2017 – Almost 70 percent of Germans use the WhatsApp news app for everyday communication.… Read More »When do you digitize your guest contact? More and more will using WhatsApp in communicating with hotels
Bethesda, Maryland – 20 June 2017 – CNN reported that Marriott International, the world’s largest hotel chain, announced that customers… Read More »Marriott gets tough on cancellations
McLean, Virginia – 6 May 2017 – Less than two years after launching an app functionality that gives Hilton Honors… Read More »Hilton to launch 1,000th hotel featuring digital key
Needham, Massachusetts – 19 April 2017 – TripAdvisor crossed now the 500 million reviews and opinions milestone. The popular travel… Read More »TripAdvisor reaches new milestone – 500 million reviews and opinions
Madrid, Spain – 13 April 2017 – 2016 results on expenditure from major outbound markets reflect increasing demand for international… Read More »Good times for hotels: Chinese tourists spent 12% more in travelling abroad in 2016 – International tourism rising
