CHR 2012 Annual Report
Executive Summary: 2012 was a year of change and growth for the Cornell Center for Hospitality Research (CHR), as detailed… Read More »CHR 2012 Annual Report
rohit verma
Service Scripting and Authenticity: Insights for the Hospitality Industry
By:?Liana Victorino Ph.D., Alexander Bolinger Ph.D., and?Rohit Verma Ph.D.;?Cornell School of Hotel Administration;?17 Oct 2012 Customers in hotels and restaurants… Read More »Service Scripting and Authenticity: Insights for the Hospitality Industry